Shipping and Return
Shipping Policy
1. About shipping: Currently, we do not charge express delivery fees for orders from customers in the United States, Canada, the United Kingdom, Australia, and Singapore. For orders from customers in other countries, we charge a flat fee of US$5 (we will also charge a fee based on the relevant cooperation order). We usually ship within 48 hours (some products may be shipped within 120 hours due to inventory issues. If they are not shipped within 48 hours, we will notify the customer by email);
3. We ship via Four PX Express (4PX), FedEx, USPS, UPS, and DHL. Under normal circumstances, you can receive the goods 5-15 working days after delivery. If there are delays or problems with the express delivery, please contact us in time! Thank you!
4. Your order may be affected by tariffs after arriving in your country, resulting in an additional fee. The seller will not bear the corresponding taxes and fees. All taxes and fees are borne by the buyer. Please be aware!
Return and exchange policy
1. If the package you receive is damaged or has any questions, please send us a feedback email as soon as possible. Our email address is: [email protected] You can send us the order number and pictures of the product condition, and we will We will do our best to solve the problem for you according to the specific situation!
2. We implement a 30-day no-questions-asked return policy, which means you have 30 days to apply for a return after receiving the product. Your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging.
3. If you need to return the product, you can contact us via email: [email protected]. If your return is accepted, we will send you a return shipping label and instructions on where to send your package. Sorry we do not accept items sent back to us without first requesting a return.
4. Refund, we will notify you after receiving and checking your return, and inform you whether the refund is approved. If approved, you will automatically receive a refund via your original payment method. Keep in mind that it may also take some time for your bank or credit card company to process and mail the refund.
5. Yesokmarket thanks you for your support and understanding!